On this starting of the yr, I wish to inform you in regards to the attention-grabbing transformations that the McAfee Buyer Success (CSG) group has undergone. As an organization, McAfee is dedicated to placing your buyer on the coronary heart of its considerations. Our objective is that will help you make the best choices as your safety maturity evolves from the gadget to the cloud, and convey you the most effective buyer expertise each time we work together.
McAfee makes use of the Web Promoter Rating (NPS) to quantify clients' opinion of our model and merchandise. This enables us to view buyer suggestions, analyze it, and make strategic choices primarily based on that info. By listening to and taking your feedback into consideration, CSG has made vital modifications to human sources, processes, expertise and provides. These enhancements will enable you get probably the most out of your McAfee options so you may obtain the specified safety outcomes.
We’re continually innovating to supply cybersecurity companies that suit your definition of success. Transformation modifications embrace:
Cyber Safety Providers
That can assist you advance your security targets, we’ve got up to date and developed new choices.
Buyer Success Plans McAfee
We now provide three distinctive buyer success plans: McAfee Premier, Enhanced, and Important Success Plans. These plans assist companies of all sizes face right now's largest challenges: the scarcity of cybersecurity expertise, the rising menace atmosphere and lack of coaching. Plans are a strategic bundle of personalised companies, sources, and professional recommendation that enable you undertake merchandise, scale back safety dangers, and optimize your funding. You’ll be able to anticipate proactive planning, success and escalation administration, consulting and coaching companies, in addition to enterprise analytics to show your safety into actuality. a motor. Study extra.
McAfee Training Providers
Pc scientists who implement safety guidelines and run their firm's knowledge safety instruments usually wouldn’t have entry to the coaching they want. The abilities scarcity, mixed with the shortage of simply accessible coaching, exposes organizations to assaults and knowledge loss. Our cutting-edge McAfee Training Providers product line provides versatile product and safety coaching choices that maintain you on the forefront of threats, save time and maximize your McAfee funding. We added on-demand guided coaching, bringing classroom coaching expertise in a distant atmosphere with handy entry to labs, and up to date our product coaching catalog. Study extra.
Response to an incident by McAfee
You have to be prepared for cyber assaults. McAfee Incident Response (IR) is a complete providing that mixes two companies that builds and strengthens your enterprise towards potential cyber assaults and offers you higher peace of thoughts. Our infra-red readiness readiness evaluation after 40 hours offers you the chance to collaborate with McAfee safety professionals to proactively develop a complete IR plan. You additionally profit from 160 IR emergency pay as you go hours for use over a 12-month interval. In case of cyber assault, you’ve entry to McAfee safety consultants that will help you overcome the disaster, avoiding downtime and lack of repute. Study extra.
Enhancements to McAfee Company Assist
McAfee understands that your time is valuable. We've made some necessary modifications that will help you troubleshoot extra rapidly and, in the end, to facilitate interplay with McAfee technical assist. These enhancements embrace a simplified service request submission course of, the property of a novel case from creation to decision, cellphone search enhancements for a direct connection to the case proprietor. This ensures consistency and reduces troubleshooting time, guaranteeing that your enterprise issues are resolved. Study extra.
To reinforce your digital assist expertise, we've developed a number of new self-service instruments and sources. These embrace:
New cell software that lets you obtain notifications, view, replace and shut service requests. Obtain to your Android or iOS cell gadget from the App Retailer
New arrival pages of the portal, a central location for frequent sources, categorized by product, the place you will get solutions to your essential questions
Assist communities the place you may work with safety professionals with the identical ardour as you to unravel issues and share info and greatest practices
Entry to a YouTube video library that gives hands-on assist for brand new product options
Launch subsequent month of a plug-in constructed into the McAfee ePO Assist Heart product to simplify and streamline technical troubleshooting (from model 5.three)
McAfee Buyer Success Group
The CSG helps your aspirations. The enhancements we’ve got made present how we’re evolving with you. We take heed to your wants and are dedicated to offering every of you with an distinctive buyer expertise each time.
McAfee's superior safety options are designed to detect, shield, and recuperate from the gadget to the cloud. * The CSG lets you optimize these safety options so to innovate with out worry, proactively shield your enterprise and evolve in parallel. your calendar. We look ahead to working intently with you to attain your enterprise and security targets within the quick and long run. As we’re used to saying right here, "Collectively, that's the ability."
To learn how we may also help you obtain your security targets, go to the "Study Extra" hyperlinks above or contact your account supervisor or associate.
* The options and advantages of McAfee applied sciences rely on the system configuration and should require the activation of hardware, software program, or companies. No linked atmosphere may be completely safe.